FREQUENTLY ASKED QUESTIONS
Yes, you can expect to receive a product that closely matches the one you see in the picture. We take great care to ensure that the images on our website accurately represent the succulents we offer. However, it's important to keep in mind that succulents are living plants, and there may be slight variations in color, size, and shape due to natural factors such as growth patterns and seasonal changes.
Rest assured, we strive to maintain the highest quality standards, and our team handpicks each succulent to ensure that it meets our criteria for health and appearance. We want you to be delighted with your purchase, and we make every effort to provide you with succulents that closely resemble the ones depicted in our product images.
To view your sales receipt, please follow these simple steps:
Log in to your account on our succulent site. If you haven't created an account yet, you may need to register using the same email address you used to make your purchase.
Once you're logged in, navigate to your account dashboard or profile page. This is typically accessible by clicking on your username or account icon at the top of the website.
Look for a section or tab labeled "Order History" or "My Orders." Click on it to access your past orders.
Locate the specific order for which you'd like to view the sales receipt. You may see a summary of your order or a list of your recent purchases.
Click on the order number or any relevant details associated with the specific order. This should open a detailed view of that order.
Within the detailed order view, you should find an option to download or view the sales receipt. It may be labeled as "Receipt," "Invoice," or a similar term. Click on it to open or download the receipt.
If you're unable to locate your sales receipt or encounter any difficulties, please don't hesitate to contact our customer service team. We'll be more than happy to assist you and provide the necessary information you need.
We understand that sometimes returns are necessary, and we're here to assist you in the process. To return an item, please follow these steps:
Review our return policy: Before initiating a return, please familiarize yourself with our return policy. This information can usually be found on our website under the "Returns" or "Refunds" section. Our policy will outline the conditions and time frame for eligible returns.
Contact our customer service: Reach out to our customer service team either through email or phone. Provide them with your order details, including the order number and the item(s) you wish to return. You can typically find our contact information on our website under the "Contact" or "Customer Support" section.
Await return instructions: Our customer service team will guide you through the return process. They will provide you with instructions on how to package the item for return and may ask for additional information or documentation, such as photographs or proof of purchase.
Ship the item back: Once you have received the return instructions, carefully package the item and ship it back to the designated address. It's recommended to use a shipping method that provides tracking and insurance to ensure the item's safe arrival.
Confirmation and refund: Once we receive the returned item and verify its condition, we will process your refund according to our return policy. This may involve refunding the original payment method or providing store credit, depending on our policy and your preference.
If you have any specific questions or concerns regarding the return process, please don't hesitate to contact our customer service team. They will be happy to assist you and provide any necessary clarification.
Phone: +86 13421810953
Email:
Pre-sales: [email protected]
After-sales: [email protected]
Address:
Room 513 No. 196 Tailiu road, Shibei Area, Qingdao district, Shandong Provice, China
